A major insurance company had been using a forty-year-old
claims system that was not connected to their legacy system to organize
and process all of its claims. None of their major systems were integrated.
Claims representatives were not directly communicating to vendors. It
was a paper intensive system that took enormous amounts of time and
manpower to process and pay claims.
Using our in-depth consultative approach to identify business challenges
and recommend matching business solutions, Thor created a plan to address
the challenges facing the business due to the old system. Thor created
a team to replace the old claims system with a client server architecture.
They were able to integrate this system into the legacy system. Thor
integrated business-to-business communication and automated requests
to vendors within the claims call centers. The paper intensive process
was replaced by an electronic storage and sharing system that stored
and organized all records into an electronic centralized repository.
By partnering with Thor to adapt their technology to meet their needs,
this insurance company experienced a time and cost savings of over thirty
million dollars a month.