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Call Center 

Thor Provides Complete Help Desk Solutions 

A “search made simple” ISP pioneered an online marketplace that brings consumers and advertisers together in the most efficient and effective manner possible. Moving towards success, this busy company needed to implement a help desk to ease consumer questions. Having no prior experience with this, they came to Thor for help.

Using our in-depth consultative approach to identify business challenges and recommend matching business solutions, Thor developed a solution that addressed all challenges for creating a successful helpdesk within the organization. Thor set up policies and procedures; hired, trained and groomed talent; set up and analyzed call volume and service levels; provided up to the minute traffic and usage reports; and identified and isolated networks, hardware, and software problems before they jeopardized operations.

Three years later, this company announced that they were expanding their business model into an international arena by establishing and building an international presence for advertisers and consumer affiliates throughout the world. In a few short years, they have established an online marketplace that has changed the way consumers and advertisers come together on the web. Our help desk model continues to support their users.